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Broadbean Integration - User Guide (Also applicable for LogicMelon)

Overview

The Influence Professional database allows integration with the Broadbean service (sometimes called AdCourier or Applitrack) to allow users to post jobs to multiple job-boards using their Broadbean subscription. Once a vacancy has been posted to Broadbean advert responses (CVs) can be retrieved and matched to the job, kept on file, or rejected, all from within the Influence database.

From Version 1.00.19.343 (or later) it is possible to specify which applicants (Suitable/Maybe/Unsuitable) are retrieved from Broadbean.


Note: These integration notes are the same for LogicMelon

LogicMelon are an alternative Job Posting Board to Broadbean, but work in a similar way, and all the setup notes are similar for either provider.



Contents (Click on an item to jump to that section)

- Pre-Requisites

- Activating the Integration

- Setting up your Users/Accounts

- Setting up Channels and Areas (optional)

- Posting Jobs to Broadbean (or LogicMelon)

- Retrieving Responses into Influence

- Automated Retrieval into Influence

- Troubleshooting

- Broadbean Location Codes



Pre-Requisites

In order to use the Broadbean Job Posting/CV retrieval system the following pre-requisites are necessary.

i) You need a subscription to the Broadbean job posting service (www.broadbean.com/uk)

ii) You need to purchase a subscription from Influence to use the Broadbean Integration module. (Please call and speak to our sales team for prices - t: 01372 365 716)


Existing Broadbean Customers

If you are an existing Broadbean customer you will need to contact them and ask for all of your existing user accounts to be linked with the Influence API Key.
(If they do not know the API Key, then ask them to call our support line, and we can inform them of the API Key , or you can call us beforehand to obtain the information.)

You should also make sure you have a note of the login details for your Broadbean user accounts as you will need to enter these into the User Profiles section of Influence.

New Broadbean Customers

If you are a new customer you will need to contact Broadbean to purchase a number of user accounts, and also to subscribe to a number of Job Boards (Channels) that you wish to post your jobs to. When you request your user accounts you will also need ask Broadbean to associate all of your user accounts with the Influence API Key.
(If they do not know the API Key, then ask them to call our support line, and we can inform them of the API Key , or you can call us beforehand to obtain the information.)

Once your Broadbean user accounts are setup they should email you the login details for each of your users. Keep a note of these login details as you will need to enter them against the relevant UserIDs in Influence.


You should then login to the Broadbean website (www.broadbean.com/uk), ensure the login details work, and then become familiar with the use of the Broadbean site. (How to post jobs, receive applicants, etc.) This will help with understanding the process when you use the integration from within Influence.

 

All Broadbean Customers

For managing your account, Broadbean themselves have some useful documentation for system administrators. It can be by visiting the Broadbean website and looking at their FAQ's.  A useful link is: http://support.broadbean.com/


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Activating the Integration

Before you can begin using the Broadbean integration you will need to speak to us.
You will need to purchase a subscription to use the integration and then arrange for us to login to your system and activate the feature.

Call us on: 01372 365 716


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Setting up Users/Accounts

Each user should login to Influence and use the My Profile option to set their Broadbean login details. The icon to access My Profile is in the toolbar and looks like a small 'house' (See below)

If you have a subscription to Broadbean, your login details can be entered in here.

Enter your Broadbean user details into this screen.

For Logic Melon remember to tick the Logic Melon [  ] option


NOTE: The Login and Password as CASE sensitive, so must be exactly as provided by Broadbean. Fred.Smith@myagency.com is different than fred.smith@myagency.com


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Setting Up Channels and Areas (optional)

Optional
You may also want to associate any of the Job Boards (Channels) you have subscribed to with the Candidate Enquiry Source within Influence.

- Login with the userID ADM (or any other high priority user) 

Select [Maintenance] > [Setup] > [Code Tables]
Choose system area C - Contact Management, then choose Candidate Enquiry Source [913] and tick Extra Info [  ]
You can then enter the relevant ChannelID  

(Clicking the [Channels] button will show a list of subscribed Channels)


Optional (2)
You may also want to associate any Area Codes within Influence with the equivalent Broadbean Location code.

- Select [Maintenance] > [Setup] > [Code Tables]

Choose system area C - Contact Management, then choose Area Codes [001] and tick Extra Info [  ]

You can then enter the relevant Broadbean Location into the BroadbeanID column.


Please contact Broadbean themselves for an up-to-date list of Locations.

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Posting Jobs to Broadbean

1)      Go to a vacancy record in Influence and choose the AdCourier tab.

2)      Write your advert text, select the Industry using the drop-down and then choose the channels to post the job.  Click [Apply] to save any changes you may have made the the text, then click [Post Job] – The system will then login to the Broadbean web page for you to post these details.  


IMPORTANT
 
Do not change the job reference once you are logged into Broadbean otherwise responses will not come back correctly into your Influence database.


NOTE: If no Area Codes have been specified in the system by your Database Administrator you will see this warning:

Click OK to continue 

This will then take you to the Broadbean portal where you can carry on publishing your advert


Simply choose the relevant Channels where you wish to post your job and proceed exactly as you normally would when using Broadbean.


If you are posting to Logic Melon then you will be logged in to your Logic Melon account, and can post through there in a similar way.

For more information about exactly how to use Broadbean / Logic Melon please contact the relevant supplier.





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Retrieving Responses From Broadbean

1) Decide which Statuses you wish to retrieve from AdCourier

Within your Broadbean/Ad-Courier account it is possible to post vacancies and see the applicants to those vacancies. You can mark those applicants as Suitable, Maybe or Unsuitable within Broadbean. (See below)


It is possible to control which of these statuses are retrieved by Influence using Parameter Broadbean,Text(9)  [This setting will affect the whole database.]

e.g. To retrieve candidates who are SUITABLE <or> MAYBE, the parameter should be set to MS



Within Influence you can retrieve those applicants onto the [Broadbean Applications] tab of the HOME page.



So, to be clear;

It is possible to control what happens with the retrieved applicants when they come into your Influence database. By default the system is configured as below:
Suitable (Green) :  Added to Database and Matched to Job in Influence
Maybe Suitable (Amber) : Added to Database only
Unsuitable (Red): Not Retrieved

Parameters Broadbean Flag(16)/Text(9) are used to control this behaviour, so the above can be changed if wanted.





2) Retrieve the Applicants into Influence

i)   Go to the [HOME] page and select the AdCourier Applications page.

The system will query Broadbean, retrieve applicants and then process applications. You will then see a list of responses showing the Vacancy Ref, Job Description they responded to, Applicant name (if provided), email address and channel.

The system will display a list of all the returned candidates. The list will be sorted into Vacancy Ref. Number order 

 (Note: This can be changed with parameters to sort in DATE order if preferred. This change would affect your entire Influence database)



3) Manage the Retrieved Applicants

Having retrieved the Broadbean applicants on the [Ad Courier] tab, you can Right-Click on any of them and choose what you wish to do.

(Newer versions after 1.00.21.035 show the Rating (Red/Amber/Green) at the right-hand side of the display)



Available Actions

Display CV:  This will display the downloaded CV document for this applicant.

Display Cover Letter:  This will display the cover letter for this applicant.

Display Vacancy:  This will open the vacancy record in the Influence database for viewing.

Add new Candidate and Match to Vacancy: This will create a new candidate record (as if the downloaded CV had been manually added to the database by Drag/Drop) and will then match the created candidate to the vacancy. The applicant will then be hidden from the applicant list.

Add new Candidate ONLY: This will add the candidate to Influence as if the downloaded CV had been drag/dropped into the database but will not then match them to the job for which they responded. The applicant will then be hidden from the applicant list.

Reject Applicant: This will mark the applicant as rejected and they will then be hidden from the list.


Additional options for people who pre-existed on your database prior to their application via Broadbean.

Update Candidate CV & Match to Vacancy: This will update the existing CV within Influence and match the candidate to the vacancy.

Update Candidate CV  Only: This will update the existing CV within Influence but will not add them to the vacancy as a match.

 

Note: When you view the [AdCourier Applicants] tab the system will retrieve candidate applications from the last 2-weeks only. Candidate applications further back than this will be ignored to speed up processing.  e.g. If you last logged-in and retrieved candidates on 30th June, then didn't login again until 1st August, there would be a 'GAP' of the first two weeks of July in the retrieved applicants for the missing weeks.







Automated Retrieval (optional)

Automated Applicant Retrieval and Candidate creation

It is possible to configure the system so that all applicants who respond via Broadbean are automatically imported into the Influence database as candidates.

(The downside to this is that you have no control over which candidates are matched, so if an unsuitable candidate applies for a job, they will automatically be added as a MATCH, even though you would not consider them as appropriate.)

1) Login to Influence

2)  Choose [Maintenance] > [Tools] > [Ad-Courier Candidate Import]
When prompted to start the process click [Start] then allow the process to run.

You should leave the process running all day, on one PC, which will process ALL applicants for ALL users.
(It does this by cycling though each user_ID in the background and using their login credentials to bring back their applicants)

Once you have finished working for the day remember to log off and close the session. you will need to re-start it the next day when you login again.

NOTE: This process must be manually started and run by a database user with Broadbean login details stored against their userID. The process will PAUSE between scans and can ONLY be stopped at these pauses. 

It is not possible to run this process as a daemon or background process


Optional

After version 1.00.21.035 it is possible to control what happens with the retrieved applicants. By default the system is configured as below:
Suitable (Green) :  Added to Database and Matched to Job
Maybe Suitable (Amber) : Added to Database only
Unsuitable (Red): Not Retrieved

Parameters Broadbean Flag(16)/Text(9) are used to control this behaviour





Troubleshooting

Applicants not appearing in Influence.

Sometimes you may notice that if you login to your Broadbean account on the WEB you will see an applicant who does not appear in Influence. The most likely explanation is that they have applied for the same job before and been rejected. 

In that case Influence does not display the candidate, since they have already been rejected for the same job (via a different channel) so it seems unlikely that you would accept the same applicant for the same job, just because they have applied via a different channel.


You can check whether the applicant has applied for the same job before in the following way.

1) Make a note of the Name, email address and Job Ref for the applicant in Broadbean. 

2) Go to the [HOME] page and select the AdCourier page. Tick the Show all [  ] option.

3) Once the applicant list has been retrieved click the column heading to sort the list by email address.

4) Look down the list to find the email address for the missing applicant and see if they have applied before for the same job. (It is most likely that this will be the case.)



If the previous applicant has been set to "Ignore" or if they were matched to the job, they will not be re-displayed the second time they applied.





Broadbean Location Codes

Attached to the bottom of this article are details of Broadbean Location codes. If you are using the Influence Broadbean job posting integration you  may wish to associate these locations with any existing Area Codes (0001) in your Influence database.

Broadbean Locations - Countries

Broadbean Locations - England

Broadbean Locations - Northern Ireland

Broadbean Locations - Scotland

Broadbean Locations - Wales

See file attachments, which can be downloaded from the bottom of this page.

NB: Please check with Broadbean directly for the most up-to-date Location codes.






broadbean_locations_countries.docx

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broadbean_locations_england.docx

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broadbean_locations_scotland.docx

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broadbean_locations_wales.docx

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  1. Graeme Orchard

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