Start a conversation

How To Configure Influence for VoiceNet

For VoiceNet to work you must have at least version of Influence. You can find which version you are running by following this guide:


Voice Net Integration

The following steps should only be attempted once your IP phone system is setup and working independently. (i.e. Successfully achieved a call from a soft or real phone)


There are several Parameters that need to be entered into Influence. To do this you need to go into the ‘Maintenance’ tab within Influence. Once there you need to expand the ‘Setup’ section and run ‘Parameters’.


Once ‘Parameters’ opens you need to open the Journals parameter. This is done by either clicking ‘File’ and then ‘Open’ or click the open icon.


You then scroll down the list and select the Journals entry. This list is ordered by the code of the parameter – the code for the Journal parameter JNL.

Once the Journals parameter window opens you will need to go to the Flags tab and find the entry near the bottom with a description of T’api,X’arios,C’ommand,S’wyx,V’oicenet,Synet’Y.

Parameter 11 ‘Allow Dialling from Journal’ needs to be ticked

By default the value in V column is T, change this to V (for Voicenet). See screenshot below.


You now need to enter the server credentials of the phone system into Influence. This is done in the Journals (Set B) parameter. You open this parameter the same way as before. This time the code you’re looking for is JNLB.

This time instead of going to the Flags tab you need to click on the Paths tab. In entry number 1 the default value is This needs to be change to

In entry number 2 you need to enter an API Token value. For example something similar to 66eb3a5911e4dec5f0e609d80a674903. You get your unique API Token from Voicenet.

Choose files or drag and drop files
  1. Martin Parkinson

  2. Posted
  3. Updated