MS Outlook - Allow Access Message
Sometimes when using Influence and trying to send an email journal, you may get a warning message displayed stating
A program is trying to access e-mail address information stored in Outlook. If this is unexpected, click Deny and verify your antivirus software is up-to-date.
A program is trying to perform an action that may result in an e-mail message being sent on your behalf. If this is unexpected, click Deny and verify your antivirus software is up-to-date.
This annoying wait dialog should not come up under normal circumstances.
To Fix the issue, you need to change the settings in MS Outlook, or speak to your IT support provider so that they can change these settings for you - it is not something that we (Influence) are in control of.
You can use Google to search for MS Outlook - Programmmatic Access which should provide several useful articles describing the problem. Either follow the advice of the article, or ask your IT support provider to do so.
In essence the instructions are
- Go into MS Outlook and find the programmatic access menu
- Change the settings in MS Outlook so that it will not warn about programmatic access *unless* your Anti-virus software
- ensure your anti-virus software is up-to-date.
Below is an example extract from one of the many articles on the web, describing the issue.
Trust Center Settings
Since Outlook 2007, no security prompts will be shown when you have a virus scanner installed which reports its status to Windows and reports its status as “Valid”.
- Outlook 2007
Tools-> Trust Center…-> Programmatic Access
- Outlook 2010 and Outlook 2013
File-> Options-> Trust Center-> Trust Center Settings…-> Programmatic Access
In this configuration, you shouldn’t get any security prompts. The greyed out settings can only be changed when you start Outlook with administrative privileges.
The greyed out settings above determine whether or not a prompt is being shown. The default setting is: Warn me about suspicious activity when my antivirus software is inactive or out-of-date (recommended)
This means that a security prompt is only triggered when your antivirus status is reported as “Invalid”.
The other 2 options either always show or never show security prompts regardless of the antivirus status.
As the settings are greyed out, you can only change them when you start Outlook with administrator privileges. You can do this from the context menu that you get when you hold the SHIFT button while right clicking on the Outlook shortcut button in Taskbar while Outlook is closed. For other methods and detailed instructions with screenshots see: