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Firetext Setup (SMS Messages)

Influence now has the ability to integrate with firetext , a great SMS facility, which you can now use from  within your Influence Database.

See more at www.firetext.co.uk


THE BASIC PROCESS IS - 

- Get in touch with your Influence accounts manager to enquire about this service and purchase an SMS licence if you do not already have this.  

- Contact FIRETEXT our SMS partner. You will need to setup and account with FIRETEXT and you will be able to manage the purchase of credits from there. See firetext.co.uk

- Once you have details of your FIRETEXT account contact Influence with those details and we will put them into your database so that the two system talk to each other. 

(Or follow the instructions below to add the details of your account yourselves.)

Contents

- System Setup

- User Setup

- Troubleshooting


1) System Setup

You will need to login to Influence as the UserID "ADM" and then go to Maintenance > Setup > Parameters. Choose File > Open and select the relevant parameters.

Below are the parameters you will need to set to use Firetext as your SMS provider.


Parameter
Setting
Details
Journals, Flag(10)
F
Use this to indicate Firextext
Journals, Integer(18)
??
If set to 0 system will always show the balance after sending. If set to anything else, a low credit warning will be displayed when the remaining credits go below the threshold. ]
Journal, Text(10)
@sms.firetext.co.uk
When sending an sms, it will prefix this with the mobile no, eg 07777000123@sms.firetext.co.uk
Journals, Text(14)  
???????
the user ID for your firetext account.
Journals, Text(15)
??????
the password for your firetext account.
Journals, Text(16)
???????
Your firextext API ID: You will need to contact Firetext who will tell you your API ID - you will need to store this here.
Journals, Text(17)
???????
This may  be both Text and Number separated by a semicolon (e.g. INFLUENCE;07888777666). If set this way, then the repliable option will be given in Journals and Macro manager.
Journal, Flag(33)
Y/N
SMS Repliable in Macro Manager
Journal, Flag(35)
Y/N
Use Subject in SMS Text
Journal, Flag(36)
1/2/Y/N
User Team on SMS Reply. Select the relevant 'Team' to use, 1,2 or Y for either.
Journal, Flag(38)
Y/N
Confirm Before Sending SMS
Journal, Flag(39)
1-4
Max SMS Parts Allowed - When sending an SMS each messages is limited to 240 characters, but using multiple messages increases this.







Setting up Firetext within Influence

1) Go to Maintenance -  Setup - Parameters

2) Choose File > Open and select the Parameter set "Journals".
 Flag 10 -  Value must be changed to "F"


3) In the same Parameter set choose the [Text] Tab


4) Now with the firetext details at hand add the information in the following parameters

Text(14): User ID - enter the user ID for your firetext account.

Text(15): Password - enter the password for your firetext account.

Text(16): API ID - Your firextext API ID: You will need to contact Firetext who will tell you your API ID - you will need to store this here.

Text(17): From - This is the response number if you wish that the texts you want to send out become repliable, please ask Influence for further information.


5) Press Apply/ OK to save changes.


2) User Setup - Additional Information

1. For a consultant to be able to use texting service you will need to tick the "Allow sms" tickbox in their Influence user profile



2. Influence has the ability to pull the text replies back into the system and into the alert managers of the consultant who sends them, please refer to the support desk for further information.


NB: After version 1.00.18.100 It is possible to exclude the SUBJECT line from a journal when passing the message to Firetext to send as an SMS.
This can be activated using parameter 
JNL,Flag(35)


Other useful links

How to send SMS using Influence



3) TROUBLESHOOTING

From time to time there may be issues or problems sending SMS messages; Firetext will return an error code some of which are listed below:


Problem sending SMS to=?????????????
Message returned from Firetext
{"Cod":2, "description":"Destination Error","responseData":""."data":[[]]}

In this case either the Mobile number is incorrect [OR] the owner of that mobile number has unsubscribed from SMS messages through Firextext.

(Please contact Firetext for more details)






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  1. David Biayna Neal

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