Parameter to turn on Outlook sync agent:
Workbench flag 10
Then click 'Home' on workbench and select the 'House' icon to open the My Profile page
At the top of the My Profile page is a field called
[Username] - this needs to be set to be the same as your Username in Outlook. This can be found in the Outlook options. (For example in MS Office 2019, choose File > Options, and then use [General] to see the User Name.)
At the bottom left of the My Profile page is a button labelled Setup
Click Setup to select MS Outlook folders to be monitored/scanned by the Sync Agent. Select the required folders and then use add/remove.
Set 'Go Back' to 0 (zero) days.
NOTE: When selecting folders we recommend Inbox, sent items and deleted items.
(TIP: Setup can also be accessed from the bottom right when on the workbench. )
Highly recommended to untick the Active search and make sure it doesn't scan.
Once setup is complete click 'Active' to start Sync Agent.