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Troubleshooting

  • IQ Report - Missing Columns (Rebuild Tables)

    Rebuild IQ Columns Table (** Internal Influence Information ** ) On older systems the file structure for the IQ-Columns file is different than the current file structure.If you have drag/dropped an IQ...

  • Images not displaying in correctly Outlook signature

    Images not displaying in correctly Outlook signature Occasionally Outlook signatures will not be compatible when used with Influence, causing the images to not be displayed correctly when an email is ...

  • ABIWORD

    ABIWORD When a user writes an email in Influence, or Drag/Drops a CV into the system we use a program called ABIWORD to convert this textIf Dragging/Dropping stops working or emails are no longer pass...

  • Unlock KPIs

    How to Unlock the KPI build Sometimes when you try to run the "Build KPI" option within Influence, you may get a message stating "KPI rebuild is currently being run by another user."   When a user run...

  • MS Outlook Warning : A Program is trying to send an email message on your behalf.

    MS Outlook - Allow Access Message Sometimes when using Influence and trying to send an email journal, you may get a warning message displayed stating A program is trying to access e-mail address infor...

  • Dealing with problem CVs

    Dealing with problem CVs Whilst the Influence software is generally very good at dealing with CVs that are drag/dropped into the system, sometimes, when you try to drop a CV from an email into Influen...

  • CV Drag and Drop Solutions

    CV Drag & Drop Solutions Occasionally when you try to drag and drop or import a CV into Influence the CV will not import. It is usually because of some problem with the MS Word document itself either ...